The Customer Services Department is the frontline of the company’s engagement with its valued customers, ensuring that every interaction reflects professionalism, efficiency, and care. This department plays a vital role in maintaining customer satisfaction and trust by delivering responsive service and managing essential account-related functions.

The Customer Care Unit handles all customer inquiries, complaints, and service requests. Whether addressing concerns about service interruptions or account queries, the team is committed to providing timely and courteous support. Through direct engagement, the unit fosters strong relationships with customers and ensures that feedback is used to improve service delivery.

Meterization is a key component of WASCO’s strategy to ensure accurate billing and efficient water usage. The department oversees the installation, maintenance, and reading of water meters across the island. This function supports transparency in consumption tracking and helps customers manage their usage more effectively.

The Billing Unit is responsible for generating and distributing accurate water bills based on meter readings and service data. It ensures that billing cycles are consistent and that customers receive clear, itemized statements. The unit also manages account updates and supports digital billing platforms for improved accessibility.

Credit Control monitors customer accounts to ensure timely payments and manages arrears in accordance with company policies. The team works proactively with customers to resolve outstanding balances, offering flexible payment arrangements where necessary and promoting financial accountability.

Although administered by the Finance and Accounts Department, the Cashier Services Unit is housed within WASCO’s customer-facing area. Staffed by trained personnel, the team facilitates the secure and efficient handling of in-person payments and account transactions.

Through its integrated approach, the Customer Services Department ensures that WASCO remains responsive, transparent, and customer-focused. By combining technical accuracy with human-centered service, the department plays a critical role in enhancing the overall customer experience.